At iStaff, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when interacting with our services, including both candidates and clients.

1. Information We Collect

We may collect personal information from both candidates (job seekers) and clients (businesses we provide services to or potential clients), as follows:

From Candidates:

• Personal Identification Information: Name, email address, phone number, mailing address, and date of birth.
• Employment Information: CV details, employment history, skills, qualifications, certifications, and job preferences.
• Financial Information: Bank details, tax file number (TFN), payment information, and superannuation details.
• Sensitive Information: In certain circumstances, we may collect sensitive information, such as health information or criminal record checks, where required by law or to fulfil recruitment obligations.
• Website Usage Data: IP address, browser type, cookies, and usage patterns collected through our website.

From Clients:

• Personal Identification Information: Names, email addresses, phone numbers, job titles, and business addresses of client contacts.
• Company Information: Company name, services, recruitment needs, and contract details.
• Transaction and Payment Information: Details related to contracts, invoices, and payments.

2. How We Collect Information

We collect personal information from you through various means, including:

From Candidates:

• Directly from you: When you register on our website, apply for a job, or submit your CV.
• Through communications: Via phone, email, or other forms of communication with our team.
• Via third parties: From references, previous employers, or publicly available information (such as LinkedIn) during the recruitment process.
• Automated technologies: Through cookies, analytics tools, and tracking technologies when you use our website.

From Clients:

• Directly from client representatives: During discussions, service agreements, and contracts.
• Via forms: When submitting recruitment requests or other enquiries through our website.
• Through communications: Via email, phone, or other business correspondence.
• Via third parties: From publicly available sources or third-party platforms used in recruitment and client management, such as LinkedIn, industry databases, or background check providers.
• Automated technologies: Through cookies, analytics tools, and tracking technologies when you interact with our website or digital platforms.

3. Use of Your Information

We use personal information collected from both candidates and clients for the following purposes:

For Candidates:

• Recruitment services: To match you with job opportunities, process applications, and manage the recruitment process.
• Client and contractor management: To manage client relationships, provide recruitment services, and process payroll for temporary or contract staff.
• Compliance with legal obligations: To meet our obligations under Australian law, such as taxation, workplace health and safety, and labour hire licensing regulations.
• Improving services: To enhance the functionality of our website and improve user experience.
• Marketing (optional): If you have provided consent, we may use your information to send you updates and job alerts.

For Clients:

• Client relationship management: To manage service agreements, recruitment services, and contracts.
• Processing payments: To issue invoices, process payments, and manage accounts.
• Communications: To provide updates, service changes, and recruitment solutions.
• Compliance with legal obligations: To meet our legal obligations, such as tax reporting and labour hire laws.

4. Disclosure of Your Information

We may disclose your personal information to the following third parties:

For Candidates:

• Clients: For the purpose of recruitment and job placement.
• Service Providers: Third-party providers who assist with payroll processing, IT support, background checks, and legal compliance.
• Regulatory Bodies: If required to comply with Australian legal obligations, such as reporting to government agencies or in response to lawful requests.

For Clients:

Regulatory Bodies: If required to comply with Australian legal obligations.

We may also disclose personal information overseas when necessary, such as to international clients or service providers. In such cases, we take reasonable steps to ensure that any overseas recipients handle your personal information in accordance with the Privacy Act 1988.

We will never sell your personal information to third parties.

5. Data Security

We take reasonable steps to ensure that your personal information is secure and protected from misuse, loss, and unauthorised access. These steps include secure storage systems, encrypted communication, and restricted access to personal information by authorised personnel only. While we implement robust security measures, we cannot guarantee absolute security for personal information transmitted via the internet or stored electronically.

6. Access, Correction, and Data Retention

Data Retention: We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required by law.

Access and Correction: You have the right to request access to or correction of the personal information we hold about you. To make such a request, please contact us at the details provided below. We may need to verify your identity before processing the request.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience and collect data about how you interact with our website. You can choose to disable cookies through your browser settings, but doing so may affect your ability to use some features of the website.

8. Cross-Border Disclosure

iStaff may transfer personal information to recipients outside of Australia when necessary, such as when providing recruitment services to international clients or using overseas service providers. We will take reasonable steps to ensure that any overseas recipients of your personal information comply with the Privacy Act 1988 and the Australian Privacy Principles.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we handle your personal information.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how your personal information is handled, please contact us:

Email: sydney@istaff.com.au
Phone: 02 9525 8503
Address: 3/29 Gov Macquarie Dr, Chipping Norton NSW 2170